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Beats a PBX
Have an on-premises ShoreTel system. Set up 8x8 for a new brand.
You really can do everything you need with 8x8 and yes, they will try to send the whole voip bundle.
The whole thing does work remarkably well. Helps to be a bit technical as this is all DIY for the most part.
BTW - Do NOT use any of the Cisco phones via WiFI. Service degrades considerably. Plug in an ethernet cord for best results.
Frustrating for those with little tech experience
If you have phone and/or IT admin support, 8x8 is a fantastically terrific phone system, with great attentive customer service and tech support. Unfortunately, if you do not have access to your own phone and/or IT admin support, 8x8 is a highly frustrating endeavor.
They really want to sell the whole VOIP package
They're a great value but they want to sell you everything which we were reluctant to change. We finally did a smaller package and may end up doing what they suggested now. It's a good option that we will probably end up doing even more with than we realized at first.