|Alexa Rank : 231693|
Genius of VoIP
As I looked back upon my 30+ years of computer telephony experience I suddenly had that gut feeling again and that those seven preceding years of bad luck were finally over. I had found SIP Jesus,,, Glory to Thee Our Godღ
FlowRoute Works for Us
We were introduced to FlowRoute from our VoIP provider. At first we were hesitant because everything was new and we had never had a VoIP phone system. We were pleasantly surprised to find out how easy FlowRoute was to set up. The few times I have spoken with a representative, it was always been a good experience. They are very patient and willing to take the time to help. Keep up the good work!
Reliable provider, affordable price
Flowroute is very affordable. I've been using them for over 3 years and haven't had any problems with reliability, uptime, or call quality.
They have been very helpful in diagnosing issues I've had with various asterisk based VoIP systems. Tech support, while efficient, is not very fast when submitted through email/ticket.
I submitted a bug report once and was told to expect to receive a follow up within a few weeks. About 1.5 months later, the issue was fixed, but I was never notified. So, if you notice a problem with their service/systems, don't expect notifications when they fix it.
FlowRoute is very good, but very strict when it comes to ownership of phone numbers, and it proved to be a big problem as my previous carrier (BrightHouse Networks) did not cooperate very well in the transition. In short, BHN could not provide me with a document, an invoice, that showed all the numbers that were owned by me, and further, we also found out they have never transferred other 800 numbers we had purchased from 1800 numbers, which actually ended up being a benefit.
In the end, it took a lot of effort, and frustration, but we finally made the transfer after 3 months of work. It really wasn't totally FlowRoute's fault, but they also didn't offer me any way, such as a official transfer document, from them that I could submit to my carrier. 1800 Numbers, and Mr. Quimby, were very patient with the process, although his hands were tied, as FlowRoute would not accept his paperwork either.
Strong SIP value and options
Their shortfall is definitely customer service at least it was for us, but they're a great value and do more with SIP than even the big carriers here.