Line2 Hot

 
4.6 (12)
6203   2   3   0   0   0
sanjay   July 23, 2015  

User reviews

4 reviews with 4 stars

12 reviews

 
(8)
 
(4)
3 stars
 
(0)
2 stars
 
(0)
1 star
 
(0)
Overall rating 
 
4.6
 
4.4  (12)
 
4.8  (12)
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Ratings (the higher the better)
Ease of Setup/Transfer:
Customer Service
Value
Comments
4 results - showing 1 - 4  
 
Ordering 
 
James
Overall rating 
 
3.7
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
1.0
Value 
 
5.0

Great SMB Option

Line 2 is great for anyone that needs a toll free service. I have been using it since it was Toktume. It is very easy to setup and use and i love the Line 2 app on my cell phone which allows me to keep an eye on call to my office and answer it remotely if needed. I like that Line 2 now allows the desktop app and mobile app to be logged in multiple places. Its also nice that you can setup it up as a complete IP PBX with extention etc for $12.45 per business extention. Things to watch out for is they use to advertise as unlimited calling however there is a 5000 minutes a month useage policy however if you have multiple extentions then each 5000 minutes is bundled. Also when they were Toktume i loved having a live answer helpdesk however in the past year or two they have gone away from live answer and its simply a online ticket system, this was a problem last year for me when they toll free sms stopped working and they didnt have a sulution for months also recently they have had couple major outages that have caused our toll free number to now work otherwise they have been a great service that just works.

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Tyra
Overall rating 
 
4.0
Ease of Setup/Transfer: 
 
3.0
Customer Service  
 
5.0
Value 
 
4.0

It's okay

My Line 2 service doesn't seem to ring through to my phone anymore. I always end up getting messages instead of being able to answer the call live. I am probably going to get another line on a cheap phone because I need the service to work well. I am using it or business. The calls are kind of sketchy even when I am on WIFI. I wish it did work a bit better, it is a great concept. The customer service is good though.

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Titus
Overall rating 
 
4.3
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
3.0
Value 
 
5.0

Easy to Work With But....

I've been a customer with Line 2 for several years with several phone lines transferred from Bill's service. I have enjoyed the ease of use and continual upgrades to the interface. One thing I dislike is the lack of live phone support. They call you only after you submit a request IF your request warrants a call. Otherwise, email only. The email support is not instant, and the response time varies, but I'm not displeased as the value is still good. Overall, I'm a happy customer.

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Matthew Johnston
Overall rating 
 
4.3
Ease of Setup/Transfer: 
 
3.0
Customer Service  
 
5.0
Value 
 
5.0

All the features and half the price

They're all the Features and Half the price. That sounds like a slogan they should use I know but it seems ok. They took a while to do the transfer but I think it was just the paperwork, you did your part. Thanks for your help!

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