VCLS, LLC/Vitelity Hot

 
4.9 (7)
2252   0   3   0   0   0
sanjay   July 23, 2015  

User reviews

6 reviews with 5 stars

7 reviews

 
(6)
 
(1)
3 stars
 
(0)
2 stars
 
(0)
1 star
 
(0)
Overall rating 
 
4.9
 
4.7  (7)
 
5.0  (7)
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Customer Service
Value
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6 results - showing 1 - 5  
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Joel Quinn
Overall rating 
 
5.0
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
5.0
Value 
 
5.0

Great Service

No problems at all. That's exactly what's needed.

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Jamyn Shanley
Overall rating 
 
4.7
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
4.0
Value 
 
5.0

Good Overall

Good service, reliable, fast transfers, and they run promotions sometimes for LNP fees so it makes things easy.
Their management portal is pretty easy to navigate, and when you order new service or features, it's activated pretty much immediately.

The only downside is that billing for any given order starts on the day you placed the order. They don't pro-rate.
So for example, if you order a phone # on the 1st, then another a few months down the road on the 17th, then another on the 12th - you'll be billed three times, once on each of those days. When I tried to get them to consolidate billing, they said I'd have to "lose" whatever I paid in fees for the current month, then pre-pay the next month's fees to get billing all fixed up. So that was weird and really not very professional. For me, it wasn't a huge cost since I only had 5 lines, but if you are paying for more expensive service it might be a bigger deal to "lose" a month's worth of fees to line up your billing date.

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Dan
Overall rating 
 
5.0
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
5.0
Value 
 
5.0

The best 800 company

Easy to deal with. Hand holding if needed. Cost effective. U.S. based! To go anywhere else is a mistake. www.dakotech.net

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(Updated: October 19, 2015)
SWAG
Overall rating 
 
5.0
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
5.0
Value 
 
5.0

without headache

This service was great and it was all handled professionally and without headache. I would recommend this company for all of your toll free needs.

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Seth
Overall rating 
 
5.0
Ease of Setup/Transfer: 
 
5.0
Customer Service  
 
5.0
Value 
 
5.0

Solid service and cutting edge features

I've been a Vitelity customer now for over two years. The service has been been solid and they offer some cutting edge features SMS text messaging on selected toll free numbers and the vMobile product which is awesome. Pricing is very competitive and I like the pay-as-go billing option. Support is offered via both an online ticking system and a toll free number.

I've purchased several toll free numbers from Bill and had them all transferred to Vitelity in very short order, no hitches.

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